Booking procedure: On-line reservation form
The intending guests (individual, family, group, corporate, etc.) may book the room(s) in advance without any time limit. After obtaining the occupancy position on the specified date, the advance amount (100% of the rent for the 1st day) is to be deposited. In this regard, the guest(s) or their representative may visit to our booking office in Kolkata or contact over phone or e-mail or by submitting the on-line reservation form [Click here]. We would reciprocate with our response immediately. The advance amount can be deposited in cash or in our Bank account as specified in our reply.
Tour Operators: The hotel management requests all domestic/international Tour Operators (TO) kindly to book the room(s) in advance. A separate kitchen space may be provided, if required. In this regard, the TO's representative may visit to our booking office in Kolkata or contact over phone/ through e-mail. After obtaining the vacancy position on the specified date, the advance amount @50% is to be deposited. The advance money can be deposited in cash/draft or our Bank account as specified in our reply. A special rate can be availed by the TOs, subject to consistency of business.
CANCELLATION / REFUND:
Intimation or request for cancellation is to be addressed to the concerned booking office or Unit from where the reservation was obtained along-with the original reservation vouchers.
Cancellation charges for full or partial cancellation:
No. of days before the scheduled date of check-in |
Cancellation charge |
| Above 30 days in advance | 10% of full amount |
| Between 22 days and 29 days in advance | 20% of the full amount |
| Between 7 days and 21 days in advance | 50% of the full amount |
| Between 6 days and 2 days in advance | 75 % of the full amount |
| 1 day before the check-in date or No show | No refund |
Full amount means the total amount for the total No. of days of the reserved rooms; not the amount of deposit in advance. |
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In case of premature departure, 75% of the full amount for the days not availed will be forfeited.
The waiver of cancellation charges may be allowed in deserving cases, subject to (i) subsequent booking of the rooms by other tourists and where no loss incurred by the hotel, (ii) postponement of reservation within 1 year by paying additional 20%. However, such intimation of cancellation should reach us at least 22 days in advance. (iii) blockage of road due to natural calamity, accident, strike/ bandh en route in Himachal Pradesh, etc.
Hotel management is not responsible for any additional cancellation charge levied by the booking agents.
H F R Management Services 188-B, Kasba Road, Kolkata 700142
Ph: +91 33 24427635, Mobile: +91 9433001192, E-mail: kalpa@goldenapple.in
